Contact Us & FAQs

Our Australian Business Number: 43191978005

We are more than happy to help you with any of the enquiries regarding sales, technical support, warranties and general advice. Please contact us through any of the following methods:

Email (Sales): [email protected]
Email (Technical): [email protected]
Live chat: Available on our website
Telephone: (+61) 0244159199
During busy times, we may not be able to pickup your phone. Please leave us a voice message in that case and we'll get back to you as soon as we can

Operating hours:
Monday to Friday - 9:30AM to 6PM
Closed on weekend and public holidays however we may be able to respond to some of the inquiries through live chat, email and text messages
Note: Orders received during the holiday period will be processed after the period ends

 

 Frequently Asked Questions (FAQs):

Q: Do you have a showroom? What is your office location?

A: As primarily an online business, we don't have a walk-in showroom with display products however we manage this business from an office location in Bankstown, Sydney.

If you wish to have a face-to-face meeting for shopping advice, we can arrange that through prior appointment at 390 Chapel Road, Bankstown NSW 2200 (shared office with The Tax Factor). Please contact us in advance to book a meeting before heading over to the office. Previously, we were located in Parramatta

Bulk of the orders are processed and dispatched from our partner warehouse in Lidcombe, Sydney. Depending on the delivery address and stock availability, some of the orders are processed and dispatched from warehouses in other Australian states based in Melbourne, Brisbane, Adelaide and Perth

Q: Can I pickup my order instead of having it shipped?

A: Yes, in most cases you can optionally pickup your order directly from the warehouse. Please check with us in advance about the possibility of local pickup before placing the order

Q: Are the computer parts compatible with each other for my custom PC order online?

A: Yes, our online custom PC builder is designed for simplicity and ease of use. 99% of the custom PC orders we receive are compatible in parts. In cases where our technicians notice of any improvements that could be made to computer orders, we contact our customers with recommendations

Q: When I order a custom or prebuilt computer from your website, do I receive individual parts or a complete assembled computer?

A: You will receive a complete assembled computer ready to run. Just connect your keyboard, mouse and monitor with the PC and you will be good to go

Q: How long does my desktop PC build order take to complete?

A: Please check individual product pages for their delivery timeframes